Unfortunately in the land of spam warfare, electronic counter measures and counter counter measures, there are occasional innocent victims – emails we want, but did not get.
- Spam filtering
- be sure to add the sending email address to your white list or for web owners, tell your customers what that address is, and encourage them to whitelist it right way
- check your junk mail folders, or comment spam lists every now and then to check for false positives. Most facilities have an ability to ‘learn’ – the more you check and catch new spam or fix errors, the more accurate the spam trap will become
- Missing Confirmation
- Did you check for and respond to the confirmation email that the website sent? Or login to activate the service? Or press the final complete order?
- For web owners, check the unconfirmed addresses every now and then, and send a gently worded reminder to alert people that they may not have completed the process.
- On many systems, emails are batched, so there may be a delay of a few hours before you get the email related to a new post. The fastest way to be advised of a new post is to subscribe to the rss feed using a feed reader. Have good discipline with these – categorise your feeds and don’t get sidetracked reading…
- Very rarely if your mail is being forwarded around before getting to your main service, there is sometimes a delay in the chain. Nothing we can do about this – again the feed reader is a good option – or if urgent – straight to the website.